How do I place a stop payment on an ACH (Automated Clearing House) transaction?

To place a stop payment on an ACH transaction/electronic money transfer, contact our Customer Care Team by tapping the  icon in the app, visiting the Contact Us page on our website, or calling 833-567-2265 (BANK).

• From our website, you can also click the "Let's Talk" icon in the lower right-hand corner to speak with a live representative by chat, phone, or video call.

Please be ready to provide the following information to stop payment on an ACH transaction: Company Name, Account Number, ACH Merchant ID and/or Company ID (can be found by reviewing a previous transaction), and Amount of Transaction/Item.

You can place an indefinite stop on ACH items. You must request a new stop payment order if you do not want it to expire.