94% customer satisfaction? That's Cornerstone Servicing
Every client has the potential to become a client for life. With minimal wait times, virtually no call abandonment, and an RPS3+ Fitch Ratings upgrade, Cornerstone Servicing supports homeowners long after closing.
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Fully customizable private label options
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Near-zero call abandonment
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93% first-call resolution rate
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Rated by Fitch, S&P, and Moody’s
Here’s how we keep homeowners connected
Cornerstone Servicing takes the stress out of managing a loan, with an intuitive digital portal, clear communication, and proactive education at every step. Homeowners stay engaged. Your brand stays front and center.
Easy account access
Customers can view mortgage loan details, important reminders, and more through their online account
Payments and statements
Customers can manage loan payments and statements, review account activity, and stay connected with their mortgage
Escrow support
Customers can access information related to property taxes, insurance, and other escrow account details
Committed to service. Focused on people.
A division of Cornerstone Capital Bank, Cornerstone Servicing has an experienced team of over 230 members within its servicing centers in Denver and Houston. Our customer satisfaction rating above 94% reflects our commitment to relationship-driven servicing. You can trust us to deliver consistent, hands-on care to your clients.
Subservicing built for retention and growth
We tailor our servicing to fit your portfolio, not the other way around. The result? Your borrowers get responsive support, and you get a servicing partner attuned to your needs and goals.
Private-label servicing
Modern servicing technology
Industry-leading customer service
Flexible servicing models
Portfolio analytics
Diverse mix of loan products, including HELOC and non-QM
One partner, a full suite of servicing solutions
From comprehensive subservicing to specialized lending products, Cornerstone offers a broad range of loan options to help meet the evolving needs of lenders, banks, and investors.
End-to-end subservicing
Comprehensive loan servicing from onboarding through payoff
Interim servicing
Seamless support during servicing transfers and transitions
Hybrid customer service model
Choose the servicing functions you need, when you need them
Construction lending
Specialized servicing for construction loan programs
HELOCs and second liens
Servicing tailored for home equity lines of credit and second lien loan products
Specialized lending
Servicing solutions supporting specialized lending programs, including non-QM and bridge loans
Let's connect
