Payments and payoffs

We offer a variety of quick and easy payment options for your mortgage/home loan. Choose the way that is most convenient for you:

• Login to your online account

• Set up autopay (recurring monthly ACH drafts) online or by phone

• Call to set up budget drafts (biweekly recurring ACH drafts every 14 days)

• Mail a check with the coupon on your billing statement to our payment address:
  PO Box 660217
  Dallas, TX 75266-0217

Overnight funds for your mortgage/home loan should be mailed to the following address:

10800 E Geddes Ave
Suite 100
Englewood, CO 80112

Yes, you you do have the option to set up recurring payments through a third-party bill pay service such as your bank, government allotment, biweekly bill pay service, etc.

If your monthly payment amount changes, you will need to update your third-party bill pay settings with the new amount.

Typically, to set up a recurring payment through a third-party service, you'll need to provide them with your loan/account number and our payments address:

PO Box 660217
Dallas, TX 75266-0217

If you choose to enroll for Autopay, your monthly payments will automatically draft from your chosen checking or savings account on the day you choose. Autopay can help save you time and peace of mind, as you won't have to remember to mail a check or make a one-time payment online or by phone.

• There is no fee to enroll.

• There are no checks to write.

• Your payment amount will adjust in the event of any changes to your interest rate or escrowed amount. Don’t worry, we will notify you in advance of any changes!

• Avoid late fees and negative credit reporting while your monthly payment is made on time according to your selected draft date.

• You get to select your payment date. In most cases you can select a draft date up to fourteen (14) days past your due date.

• You can also include additional principal in your autopay set-up.

You can log into your online account to enroll in a few simple steps:

• Go to Payment.

• In the Make a Payment box, you will find Autopay toward the bottom.

• Click Enroll in Autopay and follow the instructions.

  • Note: If your scheduled draft occurs on a holiday or weekend, it should be debited the following business day.

  • You will have the option to add additional principal to your payment while enrolling.

• Next, you will receive an email from us confirming your request has been submitted.

Please note:

• Your enrollment in autopay will not be effective immediately as we process your request.

• Once a test draft is completed and confirmed, we will send you an enrollment notification letter. If the test draft is not confirmed, we will notify you.

• Any payments due prior to the day and month you requested automatic drafts to begin must be made via check, online payment, or over the phone.

• If your account is past due on your first scheduled draft date, your draft will not occur until your account is not past due.

To make changes to your Autopay selections, login and go to Payment. In the Autopay box, select Modify Settings, and the edit screen will display.

Keep in mind, if you are attempting to cancel your Autopay with fewer than two (2) business days until your next draft, the cancellation may not be effective until the following month.

Yes, by enrolling for Budget Drafts, you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will draft two times per month to complete your monthly payment. You also have the option to add additional principal.

With Budget Drafts, payments are automatically drafted every 14 days. Each draft will be for one half of the monthly payment and one half of any additional principal you may wish to pay.

The initial payment will be held in unapplied funds until the second payment is made. Once we receive the second payment, the combined amount will be posted to your loan as your full monthly payment.

It is important to note that to participate in the program you MUST be paid ahead one month at the time you set up Budget Drafts.

We do not charge a fee for this program.

Budget Drafts are designed to help you reduce your interest charges, build equity faster, and pay off your loan sooner by making additional principal payments—when enrolled, you will make one extra payment per year.

Budget Drafts will allow you to make one full mortgage payment directly towards principal over the course of a year. This helps you reduce the amount of interest you will have to pay over the life of the loan.

In addition, enrolling for Budget Drafts will give you peace of mind because your biweekly payments will be drafted automatically—you won’t have to write and mail a check or remember to make a one-time payment online.

There are some requirements that must be met in order to enroll in Budget Drafts.

1. You have already made at least one loan payment to us;

2. Your loan is paid ahead at least one month (for example, if it is May, you need to have made your May payment and your June payment);

To enroll, please contact Customer Care at 866.500.0756.

Once the above requirements are met, we will take your ACH draft information (checking or savings account number and routing number) and complete a test draft. Once confirmed, we mail you an enrollment notification letter.

If you have questions regarding Budget Drafts, please contact us. As your mortgage partner, we’ll be happy to help!

Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You will no longer receive paper statements by mail.

You can log into your online account to go paperless in a few quick clicks. Here’s how:

1. Go to Documents.

2. Scroll down to the Manage Delivery Preferences section.

3. Check the Email box next to the types of statements you no longer want to receive by mail.

4. Follow the prompts to complete the process.

If you prefer, you can give us a call to set up this convenient service by phone. We'll be happy to help!

Go to Documents and click the type of statement you would like to access. Then, simply click the statement you would like to view, download, or print.

You can request a payoff statement online:

• Go to Payment

• Find the Loan Payoff box and click View Payoff Quote.

Yes, you may authorize a third party (a title company, for example) to request a payoff quote on your behalf. To do so, please contact us.

In addition to the principal balance of your loan, a payoff amount will always include other costs associated with paying off your loan. These costs include but aren't limited to, the recording fee charged by your county and additional interest that accrues until the entire amount to satisfy the loan is received. Thus, a payoff amount will always be higher than the principal balance.

Once we receive certified funds sufficient to pay the entire loan balance due, your loan will be recorded as paid in full.

We will then send the required documents to your county to record the satisfaction of your loan. Your county will release the lien attached to the property and return the completed documents.

Generally, it takes 60-90 days to receive your final satisfaction documents; however, timing is dependent on your county.

The amount of your escrow refund may be reduced by property tax and/or homeowners insurance payments due between now and when you actually pay off your loan. Please allow up to 30 days after the paid-in-full date for your escrow refund check to be received.

Prior to paying off the loan, please ensure your new mailing address has been updated accordingly. In the event you vacate the property after payoff, we want to ensure your escrow refund check is sent to your new mailing address.