How can I make a lump sum shortage repayment?

If you opt to repay some or all of your shortage, you can choose from the following payment options:

• Online: Log into your account via our website or app, go to Payment, select other payment types, and enter your chosen amount into the additional escrow field.

• By Phone: Call Customer Care.

• By mail: Send a check to our Payments address. Be sure to write “escrow shortage repayment” and your loan number on the check.